Frequently Asked Questions
How long does shipping take?
Please allow 8 –15 business days for delivery. We work with a reliable international supplier to keep our prices low, which means shipping takes a bit longer than next-day options but every order is tracked from the moment it ships, and we'll keep you updated.
Do you ship to all of Malta and Gozo?
Yes, we ship across Malta and Gozo.
Will I have to pay shipping fees?
Shipping is included in your order price.
Is the product washable and reusable?
Yes. Simply rinse it clean or shake off loose fur after each use no batteries, refills, or replacement parts needed.
What if my pet has sensitive skin?
The mitt is designed to be gentle, with no pulling or scratching.
Can I use it on more than just my pet?
Yes it works well on sofas, car seats, bedding, and clothing too.
What if my order arrives damaged or doesn't work as expected?
Reach out to us at solvimalta@gmail.com and we'll sort it out see our Shipping & Returns page for details.
How do I track my order?
Once your order ships, you'll receive a tracking number by email.